Returns

Thank you for purchasing from MTB HOPPER!
We're committed to your satisfaction, and if for any reason you're not completely happy with your purchase, we're here to help.

Returns Policy

You have 30 days from the date of receiving your order to request a return.

To be eligible for a return, your item must meet the following conditions:

  • Unused and in the same condition as when you received it.

  • In its original packaging.

  • Accompanied by the receipt or proof of purchase.

Promotional Bundle Returns

Promotional bundles are sold as a combined set at a discounted rate.

  • Full Returns: To receive a full refund, the bundle must be returned in its entirety (all items included in the bundle).

  • Partial Returns: If you choose to keep one item and return another, the bundle discount is forfeited. The item you keep will be charged at its full, standalone retail price. Your refund will be calculated as: Total Bundle Price Paid minus the Full Retail Price of the kept item.

Shipping Costs

You are responsible for the cost of return shipping.

Please note, shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund amount.

Refunds

Once we receive your returned item, we will inspect it and notify you that the return has been processed. After inspection, we will update you on the status of your refund.

If your return is approved, we will process your refund to your original payment method or PayPal account.

Contact Us

If you have any questions regarding our return policy, please don't hesitate to contact us at info@mtbhopper.com.